"One bad sailor can sink a ship!"

A member of the reception team phoned me to tell me that the duty Dr had assessed my triage form and told me that they wanted me to go to A&E for the issue.

In my opinion this most definitely wasn’t an A&E issue.

When I tried to ask why I couldn’t be seen at NGP, the receptionist kept talking over me. I asked if I was allowed a 2nd opinion, only to be told by said receptionist that the 2nd Dr would only say the same.

I told said receptionist that she was prejudicing my appointment by making such a statement.

This infuriated the receptionist who then proceeded to talk over me once more and told me she was very busy with other things and said goodbye and hung up.

I eventually got a call back from another member of the reception team later that evening to apologise after listening back to the telephone conversation.

In the meantime, I had sourced a private consultation for my condition which I couldn’t get seen with at NGP and was told that there was no reason what’s so ever that NGP could not have dealt with this problem and it was most definitely not an A&E situation.

It feels more and more than NGP is ran on skeleton staff.

There are minimal GP’s in the surgery and they are obviously overstretched.

The reception staff that I dealt with were obviously undertrained and overwhelmed.

All this has a knock on impact to the heart of the surgery, which are the patients!!

My previous experience at NGP was equally awful.

I walked in to ask for a copy of recent blood test and was told by a member of reception that they hadn’t been checked over by a GP yet and therefore they weren’t available.

I then asked the receptionist how did she know that when she hadn’t even asked me my name or date of birth prior to giving me that information?

Do surgeries have a governing body who inspect them like ofsted do with schools? If not. Why not?

These are actual lives they deal with and it appears they answer to no one.