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"The support I have received"

About: Family Support Hubs / Family Support Hub - Hamilton

(as the patient),

I was given a support worker to help support me getting me back to feeling more like myself help to manage my life coping with severe PTSD and complex mental health. I was struggling a lot to do normal tasks, I had lost custody of my kids, I was a broken person and not able to make decisions, cope with day to day life or leave my house. I had no hope left and was in such a manic state when Antonia came to my house.

I was offered different avenues of support, including Antonia sitting speaking to me when I was in crisis mode. the support I received was a helpful, kind person who offered their ear and hand for support, helped me battle the problems I had one at a time, helped reassure me that things would get better, support at appointments, supported me going on public transport for the first time in over ten years, provided me with resources from the food bank when my finances weren’t sorted, supported me through a custody battle and got my kids back, helped me around the house when things were on top of me.

As a single mum with two kids, Antonia also supported during psychiatrist appointments, asking all the questions that I would forget, supported me while taking my kids to East Kilbride for a day out, and offering different services like beauty treatments or cooking classes or support workshops available and to learn coping mechanisms or tapping method to release stress and helping me by doing a guided meditation to help calm me down.

I went from such a terrible state to being able to function and having hope for the future again. Antonia is great at her job and helped my life and my kids' life as they now have there mum back.  I am able to cope a lot better and really appreciate all the support I have received during the worst time in my life and for helping me find myself again, thank you so much Antonia from Family Support Hub Hamilton. 

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Responses

Response from Murray Swan, Operation Manager - Hamilton Hub, Hamilton Family Support Hub, South Lanarkshire University Health and Social Care Partnership 8 months ago
Murray Swan
Operation Manager - Hamilton Hub, Hamilton Family Support Hub,
South Lanarkshire University Health and Social Care Partnership
Submitted on 07/11/2024 at 12:35
Published on Care Opinion at 14:20


Dear Rhirhi

Thank you so much for your lovely feedback in respect of the support you experienced with Antonia and the Hamilton Family Support Hub

We appreciate you taking the time and opportunity to share your thoughts on what was clearly as you say the worst time of your life and it was wonderful to read you have such hope for the future again, for you and your children

It was so encouraging to hear how you, with the help of Antonia, were able to take on your battles with your problems one at a time and how she supported you in achieving so much. It was also lovely to see how you were able to build the skills and coping mechanisms that you are finding of benefit now and in the future

Antonia and all our colleagues in the Family Support Hubs always seek to support families in meeting challenges such as those faced by you and your family. Your kind thoughts and feedback are very much valued and a source of encouragement and inspiration to us all.

Again, thank you so much for your comments and kindest regards for you and your children in the years to come

Murray

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