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Lovely staff at at Branston Clinic

Posted By Mogley

"Lovely staff at at Branston Clinic"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as a service user),

I went in for some sexual health testing and the two nurses I had were so lovely, welcoming and I actually had a laugh!

They were easy to open up to when answering questions I had previously not felt comfortable to answer truthfully (I know you shouldn’t lie but it was very personal and did not affect my appointments previously).

They both made my day! After getting my results I came back to receive some treatment at the walk in clinic and was seen quickly and luckily got to see one of the same nurses too.

Every time I have been to this clinic the staff have been welcoming and kind, there is a clinic closer to where I live but I am happy travelling to this one due to how good they are.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 6 months ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 18/11/2024 at 15:33
Published on Care Opinion at 15:33

picture of Andrew Garratt

Hi Mogley,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I am pleased that the nurses at Branston were welcoming and made you laugh and glad that you were able to answer questions and not feel uncomfortable. 😊

Kind regards,

Andrew Garratt, Senior Administrator

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