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"outstanding care"

About: Cumberland Infirmary

i was referred as an emergency by my optician to outpatient department Ophthalmology Cumberland Infirmary Reception were really helpful and I was seen and treated the same day. I sat in the waiting room and was really impressed with the care staff showed to patients waiting. i needed laser treatment which was efficiently done with a review organised. At the review I need some further treatment- the retinal specialist fitted me in the same afernoon. The clinic is really busy but patient care is really good. I was happy to wait for my laser treatment as I could see that the service was very busy- i got to have a coffee while my consultant worked right through. I would highly recommend this department as providing outstanding patient care. thank you so much.

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Response from Cumberland Infirmary 8 months ago
Cumberland Infirmary
Submitted on 01/11/2024 at 15:01
Published on nhs.uk at 15:01


Dear Dr Taylor

Thank you for sharing your feedback relating to your recent attendance at our Ophthalmology Department. I am really pleased your attendance went well and you had a really good experience and positive outcome.

All feedback is recorded anonymously and shared with the identified department - the staff will be really pleased to read your feedback.

Take care

Sylvia

Patient Experience Manager

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