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"I left the appointment disheartened and downbeat"

About: Children’s Services / Health Visiting

(as a parent/guardian),

I took my then 7-month-old baby for his routine review appointment. The HV assistant carried out this appointment. My baby wasn’t even taken out of his pram, no weight or length recorded, they had no idea was he on track with his weight etc. They then asked about feeding and sleeping, everything I told them they corrected me and told me I should be doing something else. There wasn’t one thing I said that they were happy with or told me  was doing a good job with.

I felt they spent the whole time ticking boxes in that they had mentioned feeding, given me a tooth brush and told me to get a stair gate. The appointment wasn’t personal to me or my child, I felt like they listed off at his age the guidelines say he should be doing/not doing XYZ. 

They mentioned in regards feeding that he should have protein before bed as this will help him sleep, their opinion was to go home and start making chicken casserole. As a young mother already overwhelmed by everything the thought of where was I going to get time to make casseroles was too much. I could feel my eyes welling up with tears, they never asked was I ok. 

In the end I left the appointment disheartened and downbeat. It felt like nothing I was doing was right in their opinion. I cried the whole way home. I know my baby is doing well, he is happy and growing, I know him, his quirks and routines and what works for us, so even if he is still getting a night bottle that’s ok (although the guidelines say not) I found this whole appointment a waste of time, like I said my baby wasn’t even looked at. 

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Responses

Response from Joyce McKittrick, Lead Nurse Public Health, Health Visiting Women's and Children's Services, Western Health & Social Care Trust 8 months ago
Joyce McKittrick
Lead Nurse Public Health, Health Visiting Women's and Children's Services,
Western Health & Social Care Trust

I am one of the managers of the HV team in Derry/Limavady/Strabane areas

Submitted on 05/11/2024 at 15:50
Published on Care Opinion at 16:50


Dear Papajm34,

Thank you for taking the time to give feedback on your visit to see the child health assistant for your son’s 6-9month review.

I am disappointed to read about your experience and am very sorry that you left the appointment feeling very disheartened and downbeat. I would like the opportunity to discuss this with you in person. Please give me a call whenever it is convenient to do so.

This isn’t the standard of care we strive to provide to our families and I want to take the learning from this to share with the team.

Kind regards,

Joyce McKittrick

Lead Nurse Public Health

07917235059

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