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"Getting phlebotomy appointments"

About: Community Services / Perth Community Treatment & Care (CTAC) team

(as a service user),

Bloods in Perth used to be taken in a building at Beech grove. Parking was available and to get bloods taken you were in and out under 5 minutes. The service was highly efficient. 

Now, patients are asked to go to the centre of Perth - Drumhar. There is no parking available nearby, certainly no guarantee of a space. This costs extra in fuel and possibly parking  charges.

On attending appointment you have to enter the surgery and pass a waiting room full of patients waiting to see a GP/nurse. Then wait in a tiny waiting room - I waited for 40 minutes. We are coming into winter bug time and I don't wish to pass ill people, wait around too long in a tiny, unventilated room. The place was awful. This is not a suitable alternative to Beechgrove. 

To sum up - further to travel, fuel  costs, parking with or without charges farther away from surgery, chance of picking up winter bugs, more waiting time to be seen, inefficient service. Who's idea was this? The likelihood of missed or not attended appointments will I think be higher as a result. 

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Responses

Response from Wendy Hardie, Team Leader, Perth Community Treatment & Care (CTAC) team, Perth and Kinross HSCP 8 months ago
Wendy Hardie
Team Leader, Perth Community Treatment & Care (CTAC) team,
Perth and Kinross HSCP
Submitted on 08/11/2024 at 10:46
Published on Care Opinion at 10:46


picture of Wendy Hardie

Dear melonht43

I would like to take this opportunity to thank you for taking the time to provide feedback regarding your recent experience whilst attending an appointment at Perth City Community Care and Treatment Service, and I am sorry to hear that this was not a good one.

Beechgrove was always a temporary location for our Service.

Drumhar was identified by Primary Care and Perth and Kinross Health and Social Care Partnership as the new location, given its central location and public transport links.

I was disappointed to hear that you had a long wait for your appointment, as the same clinical team as Beechgrove always endeavour to see patients as promptly as possible, and I apologise that this was not the case for you.

Should you wish to discuss the matters raised further, please do not hesitate to contact me.

Regards

Wendy Hardie

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