Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

The support and care goes well over and above

Posted By Alastair19

"The support and care goes well over and above"

About: Glasgow Dental Hospital and School / Paediatric Dentistry - Level 5

(as a parent/guardian),

My daughter had an accident on her scooter a year ago . It left her with an injury to her mouth  including baby teeth and emerging adult teeth. 

I just want to write a message of gratitude for all the people who have done so much to help her over several appointments across the  last 12 months . I have been overwhelmed at how great the consultants , students , care staff and everyone else in the hospital has been. I don’t feel like they get enough credit and positive feedback . They make the daunting prospect of ongoing treatment and repeat appointments more bearable for her simply by how they go about their work. She doesn’t hate going anymore and knows she is in good hands.

All questions and concerns are answered and addressed with a smile. The support and care goes well over and above and something I have felt this needs to be highlighted . I am unsure if this is even the correct platform for it but would be great if they can see this feedback .

A special mention to John ( I’m so sorry I don’t have his second name) but he has long curly hair and wears a rainbow name badge . He stopped what he was doing to come over and see my daughter and has always been exceptionally supportive and comforting for my daughter . He is cheery and has a unique way of speaking to her . Every interaction is organic and fun. 

Thanks again for everything. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Fiona Mackenzie, DCP Manager, Glasgow Dental Hospital, NHS Greater Glasgow and Clyde 7 months ago
Fiona Mackenzie
DCP Manager, Glasgow Dental Hospital,
NHS Greater Glasgow and Clyde

Submitted on 07/11/2024 at 16:26
Published on Care Opinion at 16:26

Dear Alastair19,

I am so sorry to hear of your daughter’s accident. I expect that was a very upsetting time for you both. It seems you have had a long treatment journey over the last year.

Out teams are genuinely thrilled when they receive appreciation for the care they provide. Your lovely comments are exactly on the right platform, thank you. Care Opinion can be freely accessed by the general public and is used every day to tell us what we do well and how we might do better. It gives so many patients, families and carers an opportunity to read about the experiences of others and can really help reduce anxieties and improve our service.

We want all of our patients to enjoy their visit to our clinic and its really great to hear your daughter found it fun. I will make sure that your post is shared with John and all of the team and students in Paediatric Dentistry. Thank you so much for taking the time to tell us.

Very best wishes,

Fiona

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k