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"The staff are so knowledgeable and professional"

About: Royal Infirmary of Edinburgh at Little France / Maternity care

(as a service user),

I felt really well supported by both my midwife and the foetal medicine team I was passed on to when it came to understanding mine and my partner's genetic impacts upon our pregnancy.

We were given all the information we needed at the outset to make informed decisions. This was presented to us in a very understandable way - and the risks weren't sugar coated.

The genetics team were quick to get us booked in to do the necessary testing and gave clear expectations about timescales for results. The results were provided promptly and sensitively. I feel like all the staff involved in our care genuinely cared about making a stressful time easier for us where they could. The staff are so knowledgeable and professional but most of all, they cared.

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Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian 8 months ago
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 08/11/2024 at 15:49
Published on Care Opinion at 15:49


Dear gemini001,

Thank you so much for taking the time to share your feedback with us on Care Opinion, that is greatly appreciated.

I was pleased to read that you had such positive experience whilst attending the Maternity Care Services at the Royal Infirmary of Edinburgh. It is great to hear that the staff involved in your care were so supportive, caring and they provided all the information you and your partner needed to make informed decisions.

Please be assured that I have shared your lovely comments with the Maternity Care Services and the teams will be delighted to receive it.

Best wishes,

Ana Mezzomo

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