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Such an amazing health visitor

Posted By Magrr39

"Such an amazing health visitor"

About: General practices in Lothian Midlothian Health & Social Care Partnership

(as a parent/guardian),

I just want to say a massive thank you to my son’s health visitor Sarah who works from Roslin Medical Practice! Her empathy and care has been top standard. My wee boy is my 3rd child and although you think you know everything Sarah has always made sure she is available whenever and her advice as been excellent. 

We had a small stint in the hospital and I felt guilty about this but Sarah made sure this was not the case and gave me lots of reassurance.

Such an amazing health visitor with a struggling NHS! 

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 6 months ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 05/11/2024 at 16:02
Published on Care Opinion at 16:02

picture of Louise Davies

Dear Magrr39

Thank you for taking the time to share your feedback with us via Care Opinion.

I’m so pleased to hear about the excellent service you have received from Sarah, the Health Visitor. I will pass on your positive feedback to her and the team at Roslin Medical Practice.

Thank you again and take care

Louise

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Response from Rachael Marples, Midlothian Health & Social Care Partnership 6 months ago
Rachael Marples
Midlothian Health & Social Care Partnership

Submitted on 19/11/2024 at 13:23
Published on Care Opinion at 13:31

Hi Magrr39,

Thank you very much for taking the time to send in some feedback on your experience of the Health Visiting Service in Midlothian. Being a parent is not always easy, and it's important that all families receive the support they need, whenever that may be. It is fantastic that your Health Visitor Sarah was able to respond to your situation in a way that felt useful and valuable to you and your family.

Thank you once again for your response, it is valued and appreciated by Sarah and the team as a whole, who strive to give good quality, patient centred care, every day,

Rachael, Clinical Nurse Manager for Health Visiting

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