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The professional and caring sevice recieved

Posted By disinfectantqx67

"The professional and caring sevice recieved"

About: Southern Health & Social Care Trust / Urgent Care Centre (Phone First)

(as a service user),

We have never recieved such professional, streamlined and caring treatment before. From the first telephone call, the callback was prompt, the receptionst and triage team were exceptional. The doctor was thorough, courteous and very professional.

The whole experience would put the private healthcare system a poor second place.

Thanks and best wishes to the entire team

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Responses

Response from Patricia McGrath, Nurse Team Lead Urgent Care , Adult Community Services Directorate, Southern Health and Social Care Trust 7 months ago
Patricia McGrath
Nurse Team Lead Urgent Care , Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 31/10/2024 at 12:53
Published on Care Opinion at 12:53

Good Morning disinfectantqx67,

Thank you so much for taking the time to share your experience of the care you received through the Urgent Care Service.

We are delighted that your experience has been positive. It is great to hear that you were phoned back promptly by a clinician and that the doctor was thorough, courteous and professional. Our team work really hard to ensure that patients are provided with a high standard of care and we really care about the patients we come into contact with so to have the entire team recognised from the receptionists to the triage team to the doctor is just amazing. We are so privileged to have a job where we can care for people and make a difference.

I will ensure the team are all aware of your kind words - we really appreciate them.

We hope you are feeling much better and wish you a speedy recovery!

Thank you again and Best Wishes, Patricia.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Patricia McGrath, Nurse Team Lead Urgent Care , Adult Community Services Directorate, Southern Health and Social Care Trust 7 months ago
Patricia McGrath
Nurse Team Lead Urgent Care , Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 31/10/2024 at 12:53
Published on Care Opinion at 12:53

Good Morning disinfectantqx67,

Thank you so much for taking the time to share your experience of the care you received through the Urgent Care Service.

We are delighted that your experience has been positive. It is great to hear that you were phoned back promptly by a clinician and that the doctor was thorough, courteous and professional. Our team work really hard to ensure that patients are provided with a high standard of care and we really care about the patients we come into contact with so to have the entire team recognised from the receptionists to the triage team to the doctor is just amazing. We are so privileged to have a job where we can care for people and make a difference.

I will ensure the team are all aware of your kind words - we really appreciate them.

We hope you are feeling much better and wish you a speedy recovery!

Thank you again and Best Wishes, Patricia.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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