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"Staff were all very professional and efficient"

About: Inverclyde Royal Hospital / Accident & Emergency Inverclyde Royal Hospital / Xrays and Scans

(as a service user),

Had symptoms of potential heart attack, ie, pain in both arms, neck and chest . My GP referred me to A &E. I was promptly seen by triage  nurse who performed an ECG . She then escorted me to MAU department where my bloods and X-ray were done . 

The staff were all very professional and efficient . 

All my  results were back within the hour. The Consultant on duty put my mind at rest and gave  me some follow up tips and a prescription after clearing me of any heart defects. Excellent service and advice . 

Cannot praise all staff enough from reception through to X-ray department for their manners and care. 

Thank you ! 

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Responses

Response from Alison McKinnon, Lead Nurse, General Medicine (IRH), NHS Greater Glasgow and Clyde 7 months ago
Alison McKinnon
Lead Nurse, General Medicine (IRH),
NHS Greater Glasgow and Clyde
Submitted on 26/11/2024 at 09:47
Published on Care Opinion at 09:47


Dear Sandratt

Thank you so much for sharing your experience on Care Opinion. I am delighted to hear that you had a very positive experience and quick turnaround. I am glad that your tests ruled out any cardiac defects and I trust you are on the road to recovery. I will ensure that your kind words are shared with the staff, it really does mean a lot.

Kind regards

Alison McKinnon

Lead Nurse

Emergency Care and Medical Specialities

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