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"Staff were all very professional and efficient"

About: Inverclyde Royal Hospital / Accident & Emergency Inverclyde Royal Hospital / Xrays and Scans

(as a service user),

Had symptoms of potential heart attack, ie, pain in both arms, neck and chest . My GP referred me to A &E. I was promptly seen by triage  nurse who performed an ECG . She then escorted me to MAU department where my bloods and X-ray were done . 

The staff were all very professional and efficient . 

All my  results were back within the hour. The Consultant on duty put my mind at rest and gave  me some follow up tips and a prescription after clearing me of any heart defects. Excellent service and advice . 

Cannot praise all staff enough from reception through to X-ray department for their manners and care. 

Thank you ! 

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Responses

Response from Alison McKinnon, Lead Nurse, General Medicine (IRH), NHS Greater Glasgow and Clyde 12 months ago
Alison McKinnon
Lead Nurse, General Medicine (IRH),
NHS Greater Glasgow and Clyde
Submitted on 26/11/2024 at 09:47
Published on Care Opinion at 09:47


Dear Sandratt

Thank you so much for sharing your experience on Care Opinion. I am delighted to hear that you had a very positive experience and quick turnaround. I am glad that your tests ruled out any cardiac defects and I trust you are on the road to recovery. I will ensure that your kind words are shared with the staff, it really does mean a lot.

Kind regards

Alison McKinnon

Lead Nurse

Emergency Care and Medical Specialities

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