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"Bad behaviour from auxiliary staff"

About: Queen Elizabeth University Hospital Glasgow / Diabetes (Wards 5a &5b)

(as a service user),

Lying in pool of blood in bed and after pressing buzzer a few times no one attended for an hour. An auxiliary attended eventually after call for ‘help’ on ward 5a in Queen Elizabeth University hospital. They touched my IV which caused it to back track the blood on full speed (blood drained out of veins made a pool in hospital bed) then told me not to shout as people were trying to sleep, it was only a drop of blood.

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Responses

Response from Ruth McLaughlin, Lead Nurse, General Surgery /ENT/Urology (Queen Elizabeth University Hospital), NHS Greater Glasgow and Clyde 6 months ago
Ruth McLaughlin
Lead Nurse, General Surgery /ENT/Urology (Queen Elizabeth University Hospital),
NHS Greater Glasgow and Clyde
Submitted on 01/11/2024 at 10:17
Published on Care Opinion at 10:17


Hi Rocky Gupta. I am sorry to hear about your experience within Ward 5A QEUH. I am the Lead Nurse for this area and would like to get a bit more information from you. Are you able to email me your email address and telephone number for me to progress this?

My email address is ruth.mclaughlin@nhs.scot

Thank you

Ruth McLaughlin

Lead Nurse

Medicine

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