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Unprofessional with no empathy for patients

Story from nhs.uk

"Unprofessional with no empathy for patients"

About: Sydenham Green Group Practice

Just registered with your practice, have been a thyroid patient for almost years. My doctor is abroad so I have Tsh tests here in the Uk twice a year and then he can see for my dosage. If I don’t take or take the incorrect dosage it has vital effects as you would certainly know.

Today I got a message saying that you can’t carry out my blood tests as my doctor needs to perform them. First, I have never had this from a Gp in the Uk, I have always had great experiences. Second, how do you if I can travel? Maybe I am not able to! Thirdly, how can you take away my right to access health services? Lastly, people without any empathy, should not be in the health sector. Who will be responsible for the side effects I will have now that you don’t allow me to have a blood test??

If I had a chance, I woul give zero stars.

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Responses

Response from Sydenham Green Group Practice 6 months ago
Sydenham Green Group Practice

Submitted on 30/10/2024 at 16:21
Published on nhs.uk at 16:21

Dear Patient,

thank you for taking the time to comment on our practice.

Without knowing the details of your individual case, I am unable to write a full response; additionally this is not an appropriate forum to go into patient specific details. However, in general, clinicians will work with patients to support their care where it is in line with the roles and responsibilities within the NHS; arrangements shared across clinical teams (where one organisation or clinicians will be responsible for initiating a treatment, while another will be responsible for monitoring their effects) are complex and we are occasionally put in a position of not being able to agree to them without more considered consultation. It is sometime not a simple case of carrying out a test, as without a formal agreement that can impose a duty of care to act on the results that may not be in line with what a different specialist would decide (be they NHS, private or in this case, outside the UK).

If you would like to discuss the matter further, please contact the surgery on LEWCCG.sggp@nhs.net or 020 8138 2970.

Yours,

Ed Hillan

Practice Manager

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