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"A million Thanks"

About: Belfast City Hospital / Respiratory medicine Mater Hospital / Respiratory Outpatients Services / Respiratory Outpatients

(as a service user),

I am a sleep patient and have been since February 2023.  Through the whole process and at anytime I need support they are always just a call away. Thanks to Dr Atalla and her Respiratory team at the Sleep Clinic between City & Mater Hospital for all that you do for your patients. From Anna the Administration Secretary who kindly listens to any issues you have and passes it on to the Physiologist Team.  They do not delay they will call you back if not that day then next working day. They fit you in to the clinic if they feel you need extra support.  Nothing is too much bother for them, they all as a team go the extra mile.  Niall and his team Shona, Ronan, Pearse and Clare, Lauren at the BCH you are really a top team. You are all so, kind, caring and passionate it shines through.  Especially from running the support group from which you all use your own time outside working hours to let your patients meet up and get together twice a year. You really do care. Dr Atalla and team have change my life to which I will never be able to thank you all individually. I know this is a well over due thank you so please forgive me. Never let anyone dull your sparkle and passion, continue the hard work because deep down you are all appreciated. Big Massive, Huge Thank you. 

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Responses

Response from Sara McMullan, Outpatients Sister, Mater Hospital, Belfast Health and Social Care Trust 6 months ago
Sara McMullan
Outpatients Sister, Mater Hospital,
Belfast Health and Social Care Trust
Submitted on 05/11/2024 at 12:26
Published on Care Opinion at 12:28


Dear Dozenomore

Thank you for taking the time to describe your experience of our service.

I was pleased to hear that you had such a positive experience between both BCH and MIH.

Kind regards

Sara McMullan

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Response from Bernie Carey, Service Manager, Mater Hospital, Belfast Health and Social Care Trust 6 months ago
Bernie Carey
Service Manager, Mater Hospital,
Belfast Health and Social Care Trust
Submitted on 07/11/2024 at 11:53
Published on Care Opinion at 11:53


Dear Dozenomore

My name is Bernie Carey and I am the service Manager at the Mater Thank you so much for your heartfelt thanks to our whole Sleep team. You have forgotten no one. This Post has been shared with the whole team and they are just overwhelmed and grateful and of course delighted that you too are very thankful for their prompt response to your needs and for their supportive and kind service to you. You have acknowledged they have changed your life and you are feeling much better having been in their care. Hearing this positive experience makes their job all worthwhile and Niall and the team thank you for providing the feedback..

Dr Atalla has responded Wow. That’s amazing. I remember this patient..

We seldom get positive feedback so Thank you Dozenomore. I sincerely hope you continue to keep well and please continue to avail of our service when needed.

Take care

Bernie

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