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"Nervous about Detox"

About: Dame Carol Detoxification Service

(as a service user),

Before i came in to Dame Carol i was very nervous and i didnt feel supported mentally enough the week before my detox started.

The journey here was nice, and on my admission day i met Naomi first and her smile made me comfortable. I felt very welcomed by every single person . All i got are smiles,warmth ,care and understanding. They have a good strong team who work well together. 

Pillows are really thin and uncomfortable. The mattress itself was comfortable enough. I liked the furniture in my bedroom. The only problem was is the lack of coat hangers.

The shower is nice too, but it needs a better sealing/barrier at the door,because often the water leaks in the to bedroom.

The food was grand. 

I would have liked the opportunity to do more sport related activities. 

I loved all the groups, i was very closed mind about them at first but once i tried them i liked them.

Thank you all soo soo much !! 

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Responses

Response from Emma Smith, Bed Manager, Dame Carol Detox Service, Inclusion 7 months ago
Emma Smith
Bed Manager, Dame Carol Detox Service,
Inclusion
Submitted on 03/12/2024 at 09:16
Published on Care Opinion at 09:16


Hello Gerrard4;

Thank you so much for taking the time to leave us feedback with regards to your treatment journey with us.

I am glad you were welcomed nicely when you arrived here.

Sorry you had trouble with the pillows but it is good you found the bed comfortable.

I will forward the issues you found with the shower onto my team and see if we can rectify this.

I am pleased you found the food nice.

We're really thankful for your feedback, I shall pass on your kind words to the team and we wish you all the best for the future.

Emma Smith Bed Manager

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