I required an emergency phone call with a GP regarding my young daughter. I called the Linlithgow Group Medical Practice at 15:30 and the GP called at 17:15, we discussed my daughters' health and it was agreed she needed to start antibiotics asap.
I was home alone with my 3yo and baby, and nervous about peak time traffic to make it to the practice to collect the prescription and get it to the pharmacy all before 18:00. I reassured them I'd make it work and leave the house asap.
Unexpectedly, they called me again as I was leaving at 17:30 to say the GP had done the prescription & a member of the reception team had run it over to the pharmacy for me!
Honestly, I was so blown away by the kindness & helpfulness. I am so grateful to the members of staff for doing this. It's small gestures like this which have such an impact on a patients experience.
Massive thank you to Dr Sunil & Emma from Linlithgow Group Medical Practice
"I was so blown away by the kindness & helpfulness"
About: General practices in Lothian General practices in Lothian Edinburgh EH16 4SA
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