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"Maternity Services"

About: Dumfries & Galloway Royal Infirmary / Maternity care Dumfries & Galloway Royal Infirmary / Pharmacy

(as a service user),

From the moment contractions started I had the support from a midwife at the Maternity Assessment Unit. They guided me through my symptoms and when I should leave for the hospital (over 1hr away). On arrival at the DGRI I was assessed quickly and moved through to the birthing suite. My daughter arrived swiftly, during a shift change. The midwives looked after us incredibly well while also exchanging handover notes. The suite was lovely and spacious, exceptionally clean and well prepared. 

The only negative from my whole experience was the wait for my prescription to be discharged and head home with my baby. I was given the option of leaving with my baby on the day she was born, or stay the night. I opted to stay the night and in the morning was told I'd be discharged by lunch. My baby and I were checked by all professionals and signed off to go home, however the prescription took a further 5 hours! This was 5 hours of waiting; where I was unnecessarily taking up a bed; and I had to extend childcare for my son.  As I had been signed off by midwives and doctor, I hardly saw anyone during this time and felt very overlooked.

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Responses

Response from Laura Boyce, Director of Midwifery, NHS Dumfries and Galloway 8 months ago
Laura Boyce
Director of Midwifery,
NHS Dumfries and Galloway

Professional lead for maternity, womens service inc sexual health and SARC, neonatal, paediatrics inc community childrens nursing.

Submitted on 01/11/2024 at 15:49
Published on Care Opinion at 15:49


Hi @sambapt95

Thank you for reaching out following the birth of your daughter. I am delighted to read that you felt so well cared for and that you had a positive birth experience.

I will definitely explore the challenges you faced with your prescription and can only apologise for this. We do sometimes experience delays but we would be hoping to limit these wait periods as we do not want to cause undue stress.

I appreciate you bringing this matter to our attention, thank you once again for taking the time. I hope your little one is doing well and send best wishes to you all.

Best wishes

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