"Disorganized and bad attitude from receptionists "

I have raised 2 different requests for my 2 kids about two different medical issues. I get a text message saying that a Dr will call me on the day at 3:45 about my younger kids. 4:00 and no phone call.. when suddenly someone calls about my older kids... thinking it was the Dr but it was a receptionist trying to book me for a telephone appointment... when I asked if my kid should be with me she replied with a mocking tone "no it's a telephone call and he is 5"... my son knows how to speak and I dont need a telephone call to repeat what was already on my request. I need someone to see my kid.

I don't think the assessment is efficient enough, lots of duplication calls to discuss same thing. Several call with the same doctor which could be merged into one ! Plus having to face the mocking tone of receptionist when you are already worried for your kids is not helpful !