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"Urgent Care Treatment"

About: University Hospital Lewisham

I was on a day trip to Greenwich from Kidderminster by Coach on my own and I had to be back to the coach by 16.45, I had a trip and cut my jaw and the bleeding would not stop, the Ambulance Crew could not stop it and I had to go to your Urgent Care Department where they decided it need stitching and it was now it was now about 15.50 and there was a danger of the Coach having leave without me and the team told me not to worry they could get me on it, the Coach Driver agreed to pick me up at the Hospital and they worked all out to do this.

This was exception service by your hospital and I really thank everyone who was involved and I would recommend them for a reward.

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Responses

Response from University Hospital Lewisham 7 months ago
University Hospital Lewisham
Submitted on 30/10/2024 at 12:49
Published on nhs.uk at 12:49


Thank you for providing this feedback to our service, I’m very glad to hear you had a positive experience and we were able to get you back on your way home in good time!

I will ensure your feedback is shared with the UCC team – if you are able to provide any further details, this would ensure we can identify the clinician who treated you to provide them a positive event report.

Wishing you a speedy recovery with kind regards,

Mr Billy-Joe Fryer

Emergency Department Matron

Lewisham and Greenwich NHS Trust

University Hospital Lewisham, Lewisham High Street, London SE13 6LH

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