"Exemplary service"

I recently had an echocardiogram at NHS University Healthcare in Barnstable, and overall, my experience was excellent. From the moment I walked through the door, the staff made me feel comfortable. The receptionist was welcoming and put me at ease immediately. The entire team was helpful and informative, which made a big difference in what could have been an anxious situation.

When I met with the specialist, I was even more impressed. She was not only highly professional but also took the time to answer all my questions thoroughly. I felt like I was in good hands, and her care was exemplary.

While the service on the day was outstanding, I do have a concern regarding the waiting time. It took three months to get this appointment, and that's a long time when you're waiting for something as important as a heart scan. I know the delay isn’t the fault of the staff I met yesterday, who were all brilliant, but it’s an issue that needs addressing.

Despite the long wait, I would still give the team a 20 out of 10 for their exemplary service. These young staff members truly went above and beyond, and their dedication deserves to be recognised.