Text size

Theme

Language

"an unbelievable bad experience with the hospital…"

About: Royal Stoke University Hospital

This hospital was unbelievably atrocious. they had me, my wife and sick child waiting in a waiting since 12 am to 3:15 in the morning. I could understand if this hospital was busy today, but there are only three people with their children in the children’s A E who have been sitting here longer than I even have, waiting for assistance which they still haven’t gotten. in general, this hospital is very unprofessional and not serious and I would not recommend anyone to his hospital. my daughter had an allergic reaction we think but ever since she’s been born, nothing like this has happen so we came to this hospital. we was escorted to a nurse who then told us to sit in the waiting room until a doctor came to tend our needs, but no doctor came and at the moment, we still don’t know if my child is diagnosed with an allergy or not. once again, I do not recommend coming to this hospital. CQC need to change their rating form requires improvement to inadequate.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Stoke University Hospital 4 months ago
Royal Stoke University Hospital
Submitted on 20/01/2025 at 16:46
Published on nhs.uk at 16:47


Dear Gregory,

I am so sorry to read of your poor experience at our Children's Emergency Department. Our departments are receiving an unprecedented volume of patients however, your description of your experience is not what we would want any of our patient's to receive. If you have not already done so, I would be grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email patientadvice.uhnm@nhs.net to provide further information and allow us to look into your concerns.

With best wishes

Rebecca Pilling

Head of Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k