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"Poor experience of emergency department"

About: Victoria Hospital / Accident & Emergency

(as a service user),

Lack of fundamentals of care or compassion. Poor experience.

Pressed buzzer, no one came for 30 mins and another 30 mins to get pain relief. 1 hour to get pain relief in total - it was awful.

Curtain pulled across the whole time and didn’t have a buzzer until my husband came in. No one check on me. No pillow, or blanket.

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Responses

Response from Esther Davidson, Senior Charge Nurse, Accident & Emergency, NHS Fife 7 months ago
Esther Davidson
Senior Charge Nurse, Accident & Emergency,
NHS Fife
Submitted on 05/11/2024 at 16:21
Published on Care Opinion at 16:21


Dear Victoria M

I am sorry to hear you had a poor experience while in the Emergency Department, I would be keen to discuss this with you, if you feel you would like to, then please contact myself on ext 29780.

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