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Felt supported and safe in my own home

Posted By Fair Lady

"Felt supported and safe in my own home"

About: Adult Community Services / Domicilliary Care Service Enhanced Care / Acute Care at Home Enhanced Care / Intermediate Care Services (ICS)

(as the patient),

I was provided with carers 4 times a day after I came out of hospital to wash, dress, prepare food, give medications and assist me to the toilet. Over several weeks I felt the carers helped me get on the road to recovery as I was unwell on two occasions requiring acute care support.  The co-ordination of care with acute care team, intermediate care team and GP complemented each other to ensure I was managed and kept at home with my husband and family. This was the most important factor as an older person as I felt I was part of decisions, received individualised care and felt supported and safe in my own home. 

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Responses

Response from Charlene Gracey, ICS C&B Team Manager, Adult Community Services Directorate, Southern Health and Social Care Trust 6 months ago
Charlene Gracey
ICS C&B Team Manager, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 31/10/2024 at 10:15
Published on Care Opinion at 11:06

Thank you for taking the time to share your positive experience with us, we are grateful for your kind words and happy to know that our service met your expectations and how important it is that services work together to achieve the best outcomes. It is really important to us that you were part of the decision making process in relation to your own care and felt safe and supported in your own home. I will ensure that I pass this on to the team, thank you again.

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Response from Sheila Mulligan, Lead Nurse Acute Care at Home &Older Persons Ambulatory Services, Adult Community Services Directorate, Southern Health and Social Care Trust 6 months ago
Sheila Mulligan
Lead Nurse Acute Care at Home &Older Persons Ambulatory Services, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 01/11/2024 at 08:57
Published on Care Opinion at 10:00

picture of Sheila Mulligan

Hello Fair Lady,

Thank you for your lovely feedback and for taking the time to share. We are delighted you were able to remain at home when feeling unwell and that you felt safe, supported and involved in your care. That is the goal for all teams working together to provide care to our patients.

We hope you are continuing to recover well and will pass on your lovely feedback to the teams.

Thank you

Sheila

Lead Nurse

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