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"Ambulance crew fantastic service "

About: South East Coast Ambulance Service NHS Foundation Trust

On 12/10/24 I needed to call an ambulance for my husband who woke up with agonising abdo pain. Unfortunately there was a 2 hour wait, but when the crew arrived, they couldn't have been more caring and understanding. They immediately assessed my husband and promptly administered pain relief. They reassured him and also myself. My husbands pain was excruciating but the crew reassured him they would do all they could and get him to hospital. The kindness and understanding was second to none. When we got to the hospital, my husband was escorted inside and booked in. On CT scan it showed he had a strangulated hernia which had compromised his bowel and later that day he had emergency surgery. Thank you so much.

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Response from South East Coast Ambulance Service NHS Foundation Trust 6 months ago
South East Coast Ambulance Service NHS Foundation Trust
Submitted on 28/10/2024 at 08:37
Published on nhs.uk at 08:37


Dear Lorraine,

Thank you very much for posting your review of our staff, I know that they will be delighted to read what you have said about their service.

In order that we can identify them we would be grateful if you could contact us direct to confirm your address. You can leave a voice message for my colleague Sandra, who handles compliments for the Trust, on 0300 123 9242, and she can call you back. Alternatively you can email her at sandra.king@secamb.nhs.uk

I was sorry to hear how unwell your husband has been and I hope that he is now beginning to feel much better.

Thank you again for posting your review and we look forward to hearing from you.

Best wishes

Marie

Marie Clifford

PALS Officer

South East Coast Ambulance Service NHS Foundation Trust

Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG

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