"Brilliant practice "

About: Heartlands Hospital Heartlands Hospital Birmingham B9 5SS

Posted via nhs.uk 8 months ago

Took our 1 year old to the children's a&e.
The wait for assessment was quite long however as soon as she was assessed the staff were quick, attentive and thorough. We felt listened to and were made as comfortable as possible during our wait (she was under observation). All staff were wonderful however the Doctor who treated our daughter was absolutely fantastic. She was so friendly and calming for us as worried parents and for our baby. She was clearly rushed off her feet however you wouldn't have thought that because she made sure she gave us 100% when she was with us. Our daughter's treatment was fast and accurate and she is now on the mend.

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Heartlands Hospital

Submitted on 08/11/2024 at 13:54

Published on nhs.uk at 13:54

Thank you for sharing your feedback about Heartlands Children Accident and Emergency. We're sorry to hear of your wait but incredibly pleased to read the positive experience you had with our clinicians. It's excellent to hear your daughter is now on the mend.
We would like to pass your feedback on to the clinician who treated your child however, we would require a few more details to find out who this was. If you have the name of the clinician or any other details, please do email compliments@uhb.nhs.uk. If not, we will pass your feedback on to the department as a general compliment.
Best wishes,
Patient Experience Team

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