"Aftercare line really poor service"

About: Marie Stopes International Marie Stopes International London W1T 6LP

Posted via nhs.uk 8 months ago

Takes a long time to get through, didn't receive a callback from a nurse, chased and was advised to call 111 or use my own private health insurance as their nurses are busy. Considering the nature of the service, and how it is sold, they're really underperforming.

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Marie Stopes International

Submitted on 29/10/2024 at 09:40

Published on nhs.uk at 09:40

Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our aftercare line services. We would like to investigate this further, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Aftercare line really poor service

"Aftercare line really poor service"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k