"Next to impossible if you needed an appointment "

I am a registered patient at this practice for the last 3-4 years whom has been having major issues with gaining an appointment recently.

Dr iQ consultations are always blocked, now there is a message always showing the App currently facing technical difficulties even if I reloaded the app several times but no signs of improvement seems to be happening which has prompted me to seek further help by speaking with your unhelpful receptionists in person whom keeps insisting nothing can be done by them as they cannot make any appointment's over the desk or by phone. Due to the poor customer service from your practice I had no other choices but go directly to a nearby A&E whom were fast and efficient to see into my ankle injury. The doctors there gave me an MRI scan showing no fractures can be found at the time so they advised by administering some painkillers, ankle support, ice to lessen the inflammation then advised if the swelling does not improve further after a week then I should contact my GP who can then send me to see the correct specialist. Ever since this last consultation my ankle is still very swollen, bruised and the injury does not seem to be improving at all so now I’m limping around everywhere.

The whole redirection and being told to get in touch with my GP by the public helplines and hospital seems to be going no where as your practice only keeps pushing me back to the app which is impossible to book an appointment leaving me feeling I am stuck in this limbo or tone deaf. Please, please, please can someone help and give me a concrete answer as how to can get to see a GP as soon as possible I need my ankle to get better for work and in general.