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"My ADHD angel🦋💙🙏🏽"

About: Neurodiversity Services / Doncaster ADHD team

(as the patient),

I was very fortunate to be seen at this ADHD clinic after a lifetime of torture.

The initial experience at the clinic was slightly disappointing due to not the most welcoming reception team. You’d expect the representatives to welcome individuals who suffer with such conditions, would understand the importance of patients feeling safe and comfortable.

However, my clinician Shelley on the other hand, turned the disappointment into a huge sigh of relief and hope.

I’ve only met Shelley twice but she just got me like nobody else ever has. She’s highly trained and a very good listener. It was the second time meeting her that really affirmed this for me as she was an extreme help and comfort to me when I unfortunately had a bit of a meltdown to her & my lovely new clinician who will be replacing Shelley. They both honestly was a huge support to me that day and I’ll forever be grateful for their help and reassurance. Most importantly they know that although someone may seem okay physically, that a condition such as ADHD is a very misunderstood and complicated condition. I’ve never felt “normal” and they made me feel that it’s okay to be not normal, our brains work differently. I don’t have a mum and their actions that day made me feel, for the first time, what it feels like to be nurtured and told that I’m okay just the way I am.

I’m now on medication for my ADHD and it’s the best I’ve ever felt my whole life. I’m a new person and my goal is to bring a whole load of awareness to this debilitating condition. But thank you Shelley for believing me with what I was stating and not being fobbed off like all the other doctors I have seen. You listened, you made me feel heard and you treated me. I owe you the world.

Sadly, I’ll not get to work with Shelley again but I just wanted to say that Shelley is remarkable at her job and I really hope with my whole heart that everyone suffering with this condition gets to experience her presence.

Thank you Shelley, I’ll miss you. X

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Responses

Response from Jo-Ann Yates, Team Manager, ADHD & ASD Services, Neurodiversity Directorate, ROTHERHAM DONCASTER AND SOUTH HUMBER NHS FOUNDATION TRUST 8 months ago
Jo-Ann Yates
Team Manager, ADHD & ASD Services, Neurodiversity Directorate,
ROTHERHAM DONCASTER AND SOUTH HUMBER NHS FOUNDATION TRUST
Submitted on 04/11/2024 at 14:30
Published on Care Opinion at 15:35


Hi I am Jo the Team Manager for the ADHD Team. I was sorry to hear about your initial disappointment when first encountering the service. I can only apologise for your experience of this. However, I was pleased to hear about the positive experience that you had with the team especially Shelley I will pass on your lovely comments to her. It is always reassuring to know that our patients are receiving a good supportive service. Good luck with your continuing patient journey within all our services.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by bonnieboo52 (the patient)

Hi Jo, don't be sorry its not your fault, but maybe help make sure that other patients don't receive the same experience by making the front desk aware of maybe being more friendly and approachable? Please do make sure Shelley sees a copy of my post as she really deserves all the credit in the world. Very special lady. Thankyou for your well wishes, to you too! Take care and thank you again.

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