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"Pregnancy and aftercare"

About: Ninewells Hospital / Maternity care Perth Royal Infirmary / Accident & Emergency Perth Royal Infirmary / Community Midwifery Unit

(as the patient),

I recently had a baby boy, my birth started as planned in the Perth Midwife Unit where I was assisted by Kirsty and Robyn. Due to complications I was transferred via ambulance to Ninewells and Kirsty was by my side for the full journey (as my partner was not allowed to travel in the ambulance), she stayed with me and handed over to Ella and Hannah, the midwives I was assigned in Ninewells. Kirsty didn’t leave my side until she was sure I felt safe with the team in Dundee. 

While waiting for surgery, both Ella and Hannah stayed with me, kept me calm and offered reassurance during an extremely scary time. When we went into surgery, Ella held my hand and her calmness was reassuring when I knew we had entered complications while the team tried to administer the anaesthetic. A senior anaesthetist (Andre) was called and his calm, joking manner once again helped to reassure me and keep me calm. My baby was safely delivered by Doctor Alex via forceps without need for a cesarian section. There were a number of doctors, nurses, anaesthetists and midwives in the theatre and I am sorry that I cannot remember everyone’s name but I would like to thank everyone that was present and played a part in safely delivering my son into the world. 

Over the following hours, my partner and I were looked after by Ella. She made us the best tea and toast I have ever had, another nurse also made my partner sandwiches as we had an extremely long day and he hadn’t been able to eat. Ella stayed with us until early morning when we were transferred to Ward 38 for care. 

Myself, my partner and our son stayed in ward 38 for 3 days and the care we received was outstanding. Nothing was too much trouble and the care provided was mindful, respectful and many staff went above their duties to make our stay more comfortable. 

During the following week I was re-admitted to Ninewells after a visit to the Perth Royal Infirmary A&E department. The reception staff at A&E in Perth were so kind and helpful. When we arrived in Ninewells we entered the wrong area of the maternity unit however an extremely kind midwife, Mrs Brown provided exemplary care and eased the pain I was in as quickly as she could. She treated me with dignity and showed extreme kindness. I am currently back on ward 38 and feel safe knowing I will be looked after by such amazing medical professionals. 

Overall, although my birth did not go to plan and was traumtic at times, the kindness and care of the staff at both Ninewells and Perth Royal Infirmary has allowed me to still think positively of the experience. I will be forever grateful for the compassion I have been shown during my time in hospital. 

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Responses

Response from Lee-Anne Abel, NHS Tayside 6 months ago
Lee-Anne Abel
NHS Tayside
Submitted on 30/10/2024 at 14:09
Published on Care Opinion at 14:09


Dear NM97

Congratulations on the birth of your baby boy. It is always wonderful how our maternity services feel for women and families and I am delighted that you have taken time to share your kind words.

My name is Lee-Anne Abel, Senior Midwife at NHS Tayside.

I hear really strongly from your story that you felt you were the priority during your care experience and that your care was provided with a real person centred approach during which kindness and compassion were paramount. It is wonderful to hear how safe you felt at all stages of your journey and in particular that your transfer from PRI was so positively supported by Kirsty.

It will be a pleasure to share your feedback with all of the teams you have mentioned. I know this will be welcome feedback that will provide a real boost of positivity for the team.

I ready really clearly that you felt well cared for in every area of maternity and that your partner was included at all times. The tea and toast within maternity is noted to be legendary by many and this feedback always makes midwives smile. We know there is no better tea and toast than post birth tea and toast.

I cannot thank you enough for taking time to share your wonderful feedback with us. I hope you are enjoying family life and making the most of these early moments and memory making.

Take care,

Lee-Anne Abel

Senior Midwife

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