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"83 years of age sent home"

About: North Middlesex Hospital

I have Cerebral Palsy and I fell on Saturday evening. I called my dad to help me get off the floor and as I leant back on him to push myself up I pushed him on the floor where he hit his coccyx.

My dad has passed heart history and is on medication. He is a diabetic to.

The paramedics were not concerned about the pain on his back but, very concerned with the irregular fluctuations of his heart. Paramedics took him in for this. Nmuh a&e sent my dad home after 3 hours and told him to contact the gp.

An 83 year old with passed heart problems and nmuh did not keep my dad in to monitor his heart and perform the necessary tests.

This morning I try to get him a gp appointment and guess what, no appointments.

If I was not disabled I would have taken my dad to Barnet General Hospital.

If I every need emergency treatment and the ambulances refuse to take me to Barnet General Hospital I would rather die gracefully at home or get a mini cab to Barnet General Hospital.

Lets hope I can get my dad an appointment tomorrow morning at the gp.

Absolutely disgusting !

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Responses

Response from North Middlesex Hospital 8 months ago
North Middlesex Hospital
Submitted on 25/10/2024 at 17:25
Published on nhs.uk at 17:25


Dear Service user,

Thank you for raising your concerns with us. We apologise for the delay in responding to you. This has been as a result of operational pressures.

The department was sorry to hear that the consultant’s behaviour was dismissive. The department concerned understands how upsetting this may have been for you.

Staff have been reminded of the importance around their communication and behaviour when engaging with patients.

We hope that your father is keeping well. If you have any further concerns or enquiries, please contact the Patient Advice & Liaison Service (PALS). PALS will be more than happy to assist you. Their email address is northmid.pals@nhs.net

Kind regards,

Patient Experience Team.

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