"bad practise"

having had a long term medical problem of late it started getting progressively worse. I phoned the surgery 25/10/2024 to discuss this with a gp. Because they deemed it "Red Flag" they advised me to attend A and E. I told them it was totally unnecessary as all i wanted was to discuss this with a gp. They completely blocked me from seeing or talking to a gp insisting i go to the A and E at the Royal Derby. The receptionist was not helpful at all and was stoic in talking to me. She said she had spoken to the DR and came back with the same response that she gave me. I suggested a phone consultation with a dr but that was denied me. I have attended several gp surgaries in my lifetime but non have compared to the lack of help i received from Friargate.. Their system seems to lean on sending patients to A and E Im afraid their system is not fit for purpose and i will be seeking a different practise.