"Nice treatment but the admin is so slow.. "

I was treated by a very lovely and kind doctor

But the process to reach her was so excruciating, it was depressing. Probably caused me more health problems trying to book an appointment with this gp than before I had tried.

I had an ecg scan back in July and they only told me the results of it in October.

I was told to contact the gp 1 week after my scan, which I did. They got back to me about a month later, telling me they’d call as they needed to discuss my results. I became concerned and asked why was a call necessary, does this mean there was something wrong? But they never responded to me.

They gave me a date and a time range of about 2 hours for when I should expect the call, but I missed the call. I blamed myself for this, so just rebooked it again and was given another phone call appointment.

This appointment was again, about a month later… when they called I missed it again, but now I was becoming incredibly frustrated, as the time window I was given for when to expect a call was so large (8:30am-1pm)??? When I missed it, I called back immediately, a minute after, but they didn’t speak to me, and instead had to rebook me another appointment, this time I requested outright that it be in person because this was just ridiculous. The appointment was about a week later, all for them to tell me the results were fine…

This was just baffling because I’ve had a blood test done in the past, and if nothing was wrong, they would either just not contact me or tell me it was fine through a text message. Why wasn’t the same done here? They told me they needed to call me to discuss my results but there was nothing wrong!!! I was so anxious for 3 months, confused as to whether I’m right in thinking there’s nothing wrong, because it would’ve been treated more urgently, or that I’m wrong and there is something that’s a problem but their management is really poor.

How embarrassing really.

Anytime I have a problem, the appointment is weeks or months later. What kind of foolishness.

Trying to communicate with my gp worsened my health to be frank.