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"Accident and emergency "

About: Whiston Hospital

Staff sat on phones taking pictures laughing and joking once your seen in triage you should be directed to either a doctor or nurse who can quickly diagnose minor injuries etc and sent on the way if nothing serious you see triage then have to wait 6-8 hours for someone else waiting rooms full drunks and people sleeping need a better system in place 1000 percent shouting people 5 6 times when they've clearly left the building aswell if your shouted and ain't there you should be put to back of the list

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Response from Whiston Hospital 8 months ago
Whiston Hospital
Submitted on 28/10/2024 at 11:20
Published on nhs.uk at 11:20


Hello,

Thank you for taking the time to provide your feedback, we are really sorry to hear about your negative experience in the Emergenci Department. If you would like us to look into your feedback we will be happy to do so, please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 0151 430 1376 and a PALS officer will be happy to support you.

Take care,

Patient Experience and Inclusion team

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