"Useless appointments system"

Dear Les, Thank you for your feedback. Our busiest period for appointment requests is at 8am. I understand it may feel frustrating when there is a high volume of callers but this does not always mean that we do not have the appointment availability to meet that demand. We do have a new telephone system, that allows patients to use the call back functionality. This means the call system will call you back when you reach caller number one in the queue. The 'on the day' appointments are generally fully booked by the afternoon. We do offer pre-bookable appointments but these are subject to availability. We do have e-consult available. All submissions are triaged and an appointment is arranged accordingly.

It would be really useful if patients sent their feedback to us directly by emailing feedback.springhead@nhs.net. This allows us to firstly, resolve any concerns or issues and also allow us to identify any training issues or potential improvements to the service we provide. Thank you, Kate - Operations Manager.