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"Their outstanding service and manner."

About: Queen Margaret Hospital / Day Surgery Queen Margaret Hospital / Gynaecology

(as the patient),

I had day surgery at Queen Margaret Hospital in Dunfermline for a Gynaecology procedure. 

Staff were welcoming and put me at ease. I found the hospital clean. Staff were very professional this includes admin. Information that I was given was correct and things happened as staff had advised.
Staff were very busy, however not too busy to attend immediately to patients in a very efficient and polite manner. They should be commended for their outstanding service and manner.
A special thank you to the anaesthetic team who were exceptional in their care. I would also like to thank Dr McNab for her professional and efficient care and her outstanding bedside manner, even though she was extremely busy Dr McNab took time to go through what had happened in surgery and listened to any queries I had making me feel like I mattered and that she had time for me. In no way did I feel rushed only reinsured. Patience of an angel! 
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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 7 months ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife
Submitted on 25/10/2024 at 15:06
Published on Care Opinion at 15:06


picture of Nola Cassidy

Dear Composer33

Thank you for taking the time to share such lovely feedback regarding your experience at day surgery, it is reassuring to see that you were happy with the your care from the team and also Dr Macnab. I will share your kind words with the team. We wish you well in your recovery.

Nola and the Day Surgery Team

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