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"Antenatal classes"

About: New Victoria Hospital / Maternity Care (outpatients)

(as a service user),

Immersive Reader

My partner and I attended the in-person antenatal classes at the New Victoria recently. 

During the first session we were not made to feel particularly welcomed, and the midwife leading the course took no time to break the ice, or encourage us to interact with other parents, instead launching straight into the stages of labour with no preamble. Some topics, such as pain, were not approached in a trauma sensitive way and left us feeling uncomfortable and so we made the decision to not attend the second session on pain relief and complications as we felt that we would have left the session feeling more anxious than before going in. 

During the third session, the midwife covered everything for after birth care of our baby at a speed which didn't allow us the time to take anything in; both the sessions that we attended were scheduled to run until 1930, but we were finished well before 1900. This means that we quickly realised that there are huge gaps in the information given. We feel that more time was spent signposting us where to find more information than actually giving us new information. 

We are planning a home birth and also felt that the information given was not adapted for us, as well as no information given on formula feeding etc. 

If we had paid for this, we would be asking for a refund as we have learned so little, and have come away feeling that the classes pitched the whole birth experience in a pretty negative light. 

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Responses

Response from Elaine Drennan, Lead Midwife, Community Midwifery and Home Birth Team, NHS Greater Glasgow and Clyde 6 months ago
Elaine Drennan
Lead Midwife, Community Midwifery and Home Birth Team,
NHS Greater Glasgow and Clyde
Submitted on 28/10/2024 at 11:50
Published on Care Opinion at 11:53


Immersive Reader

Dear Smith2345

Thank you for taking the time to leave your feedback about the antenatal classes you attended at the New Victoria. I am sorry that the classes did not meet your needs. This is not what we would want to happen.

I would be keen to chat through your experience with you. If you can contact me by email on elaine.drennan2@nhs.scot. I can arrange to speak with you.

Kind regards

Elaine Drennan

Lead Midwife

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