"Poor Service and Double Standards."

I arrived at Charlton Medical Practice in time for my appointment and found that the car park was full so I waited a short while before having to park elsewhere. I walked back to the medical practice and arrived at my appointment time and went to book in at the monitor, unfortunately there was a lady at the monitor struggling to try and make an appointment, by the time she asked for help I was 3 minutes late booking in. I queued at reception to explain what had happened and when I got to speak to the receptionist I was told that there was nothing that they could do about it and I would have to go away and phone again to book another appointment, they didn’t want to listen to the reason for my 3 minute lateness.

I went home and phoned again and was told to call again after 2:00pm which I duly did. I finally got an appointment that afternoon. I arrived in good time for my appointment to be sure not to fall into the same trap. I booked in on the monitor and proceeded to the waiting room. My appointment time came and went and patients were called to the doctors room. Eventually I was called to see the doctor 27 minutes late, 9 times later than I had been earlier in the day. I really don’t know why I couldn’t have been booked in by reception that morning as I’m sure there would have been time and it would have saved an appointment time in the afternoon for someone else.