"The appointment could have been a phone call"

Attended minor injuries last week where I had an xray to show that I had a small fracture. A referral was made to the fracture clinic. I received a phonecall the next day from the Ulster hospital fracture clinic where an appointment was made for me. 

I attended my appointment today. I checked in when I arrived for my 2.30pm scheduled appointment. However, the waiting time was way over what would be considered acceptable as I wasn't called until around 3.40/3.45pm. At one point I even had to ask the admin staff if I was definitely in the right place because of how long I had been waiting. I was told I was but sometimes the clinic "runs behind". 

When I got in to see the Dr all I was told was a repeat of what minor injuries told me...that I had a small fracture and it would heal on its own. This 100% could have been a phonecall and it was completely unnecessary to make an appointment for me for this. I had to take an afternoon off work to sit in a waiting area for an appointment that was over an hour late for something that could have been done on the phone. This is hugely disappointing and not only do I feel this has wasted my time but also NHS time. 

Perhaps you can look at your appointment systems and start to do some telephone follow ups for cases like mine.