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"I have always felt listened to"

About: North Devon District Hospital / Respiratory medicine North Devon District Hospital / Therapies

(as the patient),

I just want to praise an excellent department. I have seen various doctors over the last eighteen months, and the respiratory physio, and all, without exception, have impressed.  I have always felt listened to and that everyone in the department is genuinely concerned to find effective treatments for my asthma problems.  

The clinics work very efficiently too. When there was a delay, a board on the wall explained that and gave an indication of the waiting time. Everything from having blood pressure taken to blood tests has always happened smoothly and efficiently for me.

The only negative was the initial consultation waiting time.

Keep up the good work!

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Responses

Response from Heather Fordham, Therapy Service Manager (Northern Services), Therapies Team (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 6 months ago
Heather Fordham
Therapy Service Manager (Northern Services), Therapies Team (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I am a service manager for speech & language, dietetics, inpatient O/T and P/T, neuro rehabilitation and respiratory outpatient services.

Submitted on 04/11/2024 at 09:09
Published on Care Opinion at 09:09


Dear Minihaha

Thank you for taking the time to provide a response.

I'm so pleased that you have felt listened to. I will be passing on your feedback to the Respiratory Physiotherapy team, who will appreciate hearing how you have found the service.

Kind regards

Heather Fordham

Therapy Service Manager

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