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"Left feeling worse"

About: Community Services (AMH) / Primary Care Mental Health –South

(as a service user),

I didn’t bother returning for a 3rd session. As I couldn’t bare to sit there and left feeling worse than I did when I went in. 

The person who saw me didn't seem to care. Looked bored, detached, and like the whole appointment was just a tick box exercise. I did not find the “service” personable in any way.

On my discharge letter, it states “the support I received”

It states we covered goals of distress tolerance and crisis survival… did we?? Because the only thing I remember is being asked the generic list of questions I’m asked by every health professional I come into contact with. Mainly about if I’m going to kill myself or not… and we talked about good old grounding, “uses your 5 senses” blah, blah, blah. The same old stuff that I could have looked up on Google.

I specifically said I need to talk to someone about what’s happened in my life. There’s only so much CBT a person can take. I need to talk, to be listened to, to feel heard!

It’s a pointless service, waste of my time and national insurance. I felt more suicidal after these appointments than I did before I went in because I left feeling like the staff member didn’t understand me, didn’t want to, and literally didn’t care. 

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Responses

Response from Joanne Goulding, Primary Care Mental Health hubs Team Manager, Rotherham, Doncaster and South Humber NHS Foundation Trust 7 months ago
Joanne Goulding
Primary Care Mental Health hubs Team Manager,
Rotherham, Doncaster and South Humber NHS Foundation Trust
Submitted on 24/10/2024 at 15:51
Published on Care Opinion at 16:56


Hello, thank you for taking the time to write your review. We welcome all feedback both good and bad, which helps us review and develop our service and make improvements where necessary. I am very sorry that on this occasion we have not met your expectations and that you feel you have not received the correct support to meet your needs.

We are a multi-disciplinary team that can offer different approaches so I would like to offer you the opportunity to discuss with us what support you feel would be most beneficial to you at this time. You can contact the service on 03000 021 1083 or email rdash.dcg-primary-care-mh-hubs@nhs.net. If I am not available, our clinical lead would also be happy to speak with you.

Alternatively, if you would feel more comfortable speaking with our patient advice and liaison service, you can contact them by phone on: 0800 015 4334 or email on: rdash.pals.email@nhs.net

As always if you need more urgent support or advice, please contact the RDASH Mental Health Single Point of Access or Rethink 24-hour helpline on 0808 8010 442

Thank you and I look forward to hearing from you.

Jo

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