"Rude and unhelpful "

I contacted this surgery today for a same day triage appointment for my auntie, first of all I appreciate they couldn’t discuss her medical records as I don’t have consent but the rudeness of your reception staff are unreal, clearly the receptionist got out of bed the wrong side for the way she spoke to me rude abrupt and extremely unhelpful. Since when was going to a n e an option and clogging it up up there when your not sick enough to be there??? We’re supposed to be lessening the pressure on our hospitals not adding to it , there was no help offered at all other than submit a request online or go to a n e thank god I’m not at this practice and won’t have to encounter this person who lacks people skills