"Poor service"

About: Royal Free Hospital Royal Free Hospital London NW3 2QG

Posted via nhs.uk 11 months ago

I went to Royal Free Hospital for a blood test. Even though I went there 15 minutes prior to the appointment time, there was a long queue in front of the reception exclusively for blood tests and I couldn't even register myself in time. What is the appointment for if your hospital is in such an disorganised state?

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Royal Free Hospital

Submitted on 28/10/2024 at 09:44

Published on nhs.uk at 09:44

Thank you for your review of our blood test service. We're sorry to read that there was such a long queue that you couldn't register before your appointment time despite being 15 minutes early.
We will share your feedback with the manager of the service.
Best wishes,
The patient experience team

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