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"Disappointed "

About: Handforth Health Centre

Used the online request as suddenly experiencing vertigo. My request was quite detailed! Received a phone call almost immediately, which led to an appointment within an hour suggesting that it was quite important I see a doctor!

The doctor I saw made no reference to what I had written! I paraphrased

My spine issues especially compacted cervical spine resulting in neck and shoulder pain and lack of mobility!

Doctor asked if I had numbness tingling in hands “yes”

Do I have tinnitus “no”

Checked my ears = clear

Diagnosed BPPV (ears) then showed a video of an action she could do that may work ! Absolutely not as stated my neck would not cope with that movement! Explained again that I was regularly seeing an osteopath to help with pain and mobility, her response was an osteopath only deals with muscle, which is wrong !! I explained that I could not take time off work and with the current pain with my back and now vertigo I was finding it hard to cope ! Her response was that hopefully it would go of its own accord. My response was I’m seeing my osteopath Thursday.

I really didn’t understand the ear thing when there are 3 other possible causes that seem more likely. Peri menopause, a migraine symptom (both of which are things I have and am experiencing) and of course the fact I’m being treated by an osteopath for compacted spine issues ! I have always had a good, informative experience at this practice with the doctors being helpful and kind, was very disappointed this time.

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Responses

Response from Handforth Health Centre 7 months ago
Handforth Health Centre
Submitted on 19/11/2024 at 14:18
Published on nhs.uk at 14:18


Dear Ms Marshall, thank you for your feedback. I am sorry that you felt that the GP was not listening to you nor had they read your online request for help accurately. I have passed your comments back to the GP concerned and will ask her to review the consultation. If you require further support with the issues please do get back in touch with us for a further appointment or contact me to discuss further. Kindest regards Mrs F Edridge, Practice Manager

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