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"A wonderfully caring and considerate team"

About: General Surgery / Surgical Unit

(as a service user),

I recently attended Stracathro Surgical Unit for a small operation. 

I cannot fault the care that I received. From my initial outpatient appointment to my discharge after my procedure I have been so well cared for. I have been kept fully informed of expected waiting times, offered appointments that fitted around my family holiday.

 I was warmly welcomed on the morning of my procedure. Introduced to all the staff that would be caring for me. I had my procedure fully discussed with me by  my consultant, the registrar, the anaesthetist, the anaesthetic and theatre recovery nursing team and the ward staff. I had the opportunity to ask any questions I had. 

I felt very reassured and safe in the care being provided to me. 

I was walked to the theatre department and again warmly welcomed. It was reassuring to see the familiar faces that had visited me in the ward. And before I knew it I was returning to the ward with my operation complete. Again being well cared for. 

I was again visited in the ward by the consultant and registrar. My operation discussed and my post recovery advice given. 

The ward nursing staff also attending regularly to ensure I was fully recovered and reiterating my post op advice and providing written instructions, which was much appreciated as I did feel a little groggy. 

My whole experience was just fantastic. It is always worrying having to have any procedure carried out.  To be able to have this done close to home by a wonderfully caring and considerate team makes things so much easier and recovery much quicker! 

A huge thankyou to everyone! 

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Responses

Response from Hazel Barclay, NHS Tayside 12 months ago
Hazel Barclay
NHS Tayside
Submitted on 24/10/2024 at 20:23
Published on Care Opinion at 20:23


Thankyou so much for taking the time to post your positive experience whilst attending for procedure here at Stracathro. As a team we are very proud of the care we give our patients and its always good to hear when someone has felt well informed and cared for.

I will ensure your feedback is shared with the team, wishing you a speedy recovery.

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