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"Welcoming, efficient and friendly"

About: Woodend Hospital / Pre-operative Assessment Clinic

(as a service user),

I attended the clinic for my pre-op assessment. The whole process - from receiving the letter inviting me to make an appointment (at a time convenient for me) and going through the appointment - was excellent.

I arrived in plenty of time for the appointment and it began on time. Both the administrative staff and the clinical staff were welcoming, efficient and friendly.

Katie did the initial assessment and put me at ease, explained what she was doing and answered my questions.

Susan also put me at ease and took the more in-depth history. She explained what I need to know and do in preparation for surgery and she answered my questions.

Many thanks to the Woodend Pre-op team! 

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Responses

Response from Stephanie Murdoch, Senior Charge Nurse, Pre-Operative Assessment Clinic and Department of Scheduled Admissions, NHS Grampian 8 months ago
Stephanie Murdoch
Senior Charge Nurse, Pre-Operative Assessment Clinic and Department of Scheduled Admissions,
NHS Grampian
Submitted on 30/10/2024 at 12:32
Published on Care Opinion at 12:46


picture of Stephanie Murdoch

Dear Clarme,

Many thanks for taking the time to provide the Team with such positive feedback. We strive to provide an informed, reasurring service, and I am very pleased to hear that this was the case.

I shall ensure that Both Katie and Susan are informed of your positive feedback, as well as the wider support team.

May I take this opportunity to wish you all the best in your surgical journey,

Kind regards,

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