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Extreme toothache

Posted By Nana H

"Extreme toothache"

About: Glasgow Dental Hospital and School / Emergency Dental Treatment Centre Level 1 NHS 24 / Scottish Emergency Dental Service

(as the patient),

I had been suffering extreme pain in a tooth and unable to get an appointment at a dental surgery, my daughter told me to call NHS24.

I was taken through a screening process and got an appointment for the next morning. 

At the dental hospital the staff were so lovely, very professional and caring. 

I had an infected tooth which was taken out and given good advice on after care plus info leaflet. 

All done with minimum fuss for which I was very grateful as I have  really bad fear of needles.

I cannot praise the dental staff highly enough 

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Responses

Response from Catherine Shields, Operational Service Manager, Oral Health Directorate, Public Dental Service, NHS Greater Glasgow and Clyde 6 months ago
Catherine Shields
Operational Service Manager, Oral Health Directorate, Public Dental Service,
NHS Greater Glasgow and Clyde

Submitted on 24/10/2024 at 11:54
Published on Care Opinion at 11:54

Hi Nana H

I was very sorry to hear about your recent toothache and the pain that you were experiencing as I understand how difficult this can be to manage, therefore was pleased to hear that you have now had this situation resolved and I do hope that you are now feeling much better.

I was delighted to learn how satisfied your were with your dental journey and that the staff at the Public Dental Service - Emergency Dental Department were able to assist and make this a positive experience for you.

I will be sure to pass over your wonderful comments to the team as I know that they will be over the moon to learn how they helped you and supported you with this visit.

Many thanks

Catherine

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 6 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 28/10/2024 at 13:54
Published on Care Opinion at 13:54

Dear Nana H

Thank you for sharing your story on Care Opinion. I was sorry to learn of your suffering with toothache and I hope you are now feeling much more comfortable after your treatment.

I note you have received a response from our collegues at NHS GGC, I reply on behalf of NHS 24. I am delighted that NHS 24 played a part in your positive patient journey.

If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience.

Kind regards,

Laura

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