"Trauma Informed and disability aware"

Another supportive visit to Bolton Accident &Emergency. With a diagnosis of Autism, the staff accommodated to ensure that emergency care was accessible and made adjustments to provide care. Telephoning ahead, the receptionist went above and beyond, physically leaving their desk to ensure contact was made with the Senior Staff Nurse ahead of arrival who then spoke to me on the phone. The Senior Staff Nurse gave their name and upon arrival the department ensured a very smooth transition with a trauma informed approach and consideration of the disability. A side room was provided with plenty of time to discuss the triage. Plan of proposed care was discussed and then the Staff Nurse provided a calm, safe space

conducting the check in on my behalf to reduce sensory overwhelm. This was greatly appreciated and I would like to thank the team at the Emergency Department for their understanding and consideration of needs in the way they accommodated the disability and went above and beyond to ensure the department was accessible.