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Staff went beyond their role to ensure I was comfortable

Posted By Aly M

"Staff went beyond their role to ensure I was comfortable"

About: North Devon District Hospital / Cardio-Respiratory

(as a service user),

Immersive Reader

An ECG appointment at North Devon District Hospital, Barnstaple in mid October.

From the initial phone contact to arrange the appointment to greeting on arrival, ECG scan and feedback, I experienced friendly, professional and caring service which I greatly appreciated.

Staff went beyond their role to ensure I was comfortable and fully informed of the procedure and what to expect.

My sincere thanks to the team in the Cardiorespiratory Department, NDDH,

Sincerely,

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Responses

Response from Sally-Anne Pester, Clinical lead / Head of Department (Northern Services), Cardio-Respiratory Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 7 months ago
Sally-Anne Pester
Clinical lead / Head of Department (Northern Services), Cardio-Respiratory Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 22/10/2024 at 10:28
Published on Care Opinion at 10:28

Immersive Reader

Hi Aly M,

Thank you so much for sharing your positive experience. I am thrilled to hear about the excellent care you received from the moment you were contacted to the end of your test journey in my department.

It’s truly rewarding to hear that our staff were friendly, professional and caring throughout your visit. Your feedback means a lot to us, and we’re so pleased to have been able to meet your expectations.

I will share your kind words with the team.

Many thanks

Sally-Anne Pester

Clinical Lead for Cardio-Respiratory

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