"Gold star treatment from beginning to end"

From when my partner came for his referral appointment under the assumption a scan was included in the appointment, The Consultant himself went and arranged a scan there and then, rather that us having to travel back again from the Midlands. Right through to him receiving his Guided Focused Ultrasound on the 10th October, We cannot praise the Consultant and his team enough. Even with the lights failing on Jefferson ward the night before and having to sit in reception while they were being fixed, a staff member came out on her way off shift, asked us why we ware waiting there, listened to our reply, then went down to the ward for an update for us before she went home. Over and above service. The whole process was seamless, with information given to us with regard to accommodation, to his Secretary answering questions, to the nursing staff on the ward, nothing was too much trouble. Praise to everyone. It helped my partner overcome his nerves and is re assured that he will be well treated when he goes back next year to have his other side treated.