"Poor practice"

When this was the Springhead Practice it was generally a good. This Modality West Hull Hub is awful - despite the fantastic (generally empty) facilities they have. The staff are generally rude, unhelpful and snappy with clients. If this was any other paid service I would move elsewhere. They have signs saying do not abuse the staff - and I guess some clients might be rude. However, I have never been greeted by reception staff nicely or spoken to politely. Even when they cause issues they are never wrong. Twice I have been issued half the amount of medication I need and when pointing this out somehow they make it my fault. On the last occasion I had to use 111 to get my medication last minute. I use their online system and try to inform them through the prescription free text. On the last occasion I was told this doesn't work and not to use it - despite it working up to recently. I am presuming the receptionist is wrong and again says anything not to be wrong. They get dreadful reviews on here and google and always reply saying they are sorry. Don't be sorry, put it right. Train staff, make fewer errors, get the basics of admin right, get receptionists to be even a little friendly. Inspectors need to go in to this practice. I guess they get paid for me as a patient - despite me having to use 111 and walk-in centres, not because of emergencies, but because of their dreadful service. I am really annoyed all our tax money is funding such a place. They act as if we should be grateful for this poor service as it is free. It is not free, we pay through tax. I need to look elsewhere as I cannot face negotiating through their poor service any more.